We may collect the following information when you contact us, request a service, or place an order:
Name, address, email ID, and phone number.
Payment details (for billing purposes).
Site/location details for installation.
Any documents required for subsidy application or government approvals.
Your information is used strictly for:
Processing orders, payments, and installations.
Providing after-sales service and warranty support.
Applying for government subsidies (PM Surya Ghar Muft Bijli Yojana).
Coordinating with DISCOM and government agencies for net metering and approvals.
Improving customer experience and communication.
All customer data and project details are kept strictly confidential.
We do not sell, trade, or rent your personal information to third parties.
Data will only be shared with government authorities or agencies when required for subsidy applications, DISCOM approvals, or legal compliance.
Customers must ensure they share information only through official Kandel Solar channels.
Payments must only be made to the company’s official bank account via NEFT/RTGS, UPI, or cheque.
Cash payments and payments made to sales representatives or third parties will not be the company’s responsibility.
A valid receipt will always be provided for every payment made.
As our customer, you have the right to:
Request access to your personal data.
Request corrections to inaccurate or incomplete data.
Request deletion of your personal data (except where required by law or ongoing services).
Kandel Solar is not liable for data losses caused by natural calamities, cyberattacks, or third-party system failures beyond our control.
Any government delays or subsidy rejections are outside our responsibility.
All legal matters and disputes will fall under the jurisdiction of Dehradun, Uttarakhand, India.
We may update this Privacy Policy from time to time to reflect changes in regulations or company practices. Updates will be posted on our official website.
📍 Kandel Solar
Shriram Tower, Mothorowala Rd, Dehradun, Uttarakhand 248121
📞 Contact: +91 80775 20230 | +91 87550 08705
